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Sign up directly at trueplate.ai: no invitation needed. Enter your email and a password, confirm the verification link we email you, then the onboarding wizard walks you through your region and currency, branding, opening hours, location and languages, plus ordering and payments on Ultra. Account creation is fully self-serve and instant; you don't need to email us to get set up.

Create your account

Yes. After signing up you'll get a verification email: clicking the link activates your account. This is a one-time step and keeps the platform secure. If it doesn't arrive within a few minutes, check spam, then sign in: you land on the verification screen, which has a button to send a fresh link.

Scanning a dish into 3D needs an iPhone or iPad Pro with a LiDAR scanner (iPhone 12 Pro and later Pro models) running iOS 26.1 or later. The app runs on other iPhones on iOS 26.1 too, where you can import an existing USDZ model instead of scanning. Your guests need nothing special: any modern phone browser views the AR menu.

Every plan starts with a 14-day free trial with every feature of the plan you pick, and no charge until it ends. The AI allowances (guest messages, nutrition drafts and translations) run at a smaller trial size until your first payment. You can switch plans or cancel anytime during the trial. If the trial ends with no card on file, your public menu goes offline until you add one.

Open the TruePlate app, select the menu item, and tap Capture 3D. The guided flow has you walk slowly around the plate for a couple of minutes; photogrammetry then turns those frames into a photoreal 3D model automatically, with no studio or 3D artist needed.

Yes. Models are captured with real-world dimensions and anchor to the guest's table at true scale, so a 26 cm plate appears as a 26 cm plate. That accuracy is what makes guests confident ordering.

We generate USDZ for iOS AR Quick Look and GLB for web viewing and Android Scene Viewer. Both are produced automatically from a single capture, so you never deal with the files directly.

Your iPhone builds the model right after the scan and uploads it, and TruePlate then prepares the web version for Android and desktop. Most dishes are done within a few minutes. The dish card in your dashboard shows Processing while that runs and AR enabled once the model is live, and the dish's own AR QR code appears with it.

No. TruePlate runs on web AR: scanning the QR opens the menu in the browser, and on any dish with a 3D model, View in your space launches AR Quick Look on iPhone or Scene Viewer on Android. Desktop visitors get an interactive 3D viewer instead, with a QR code to open the dish on their phone.

TruePlate generates a QR code for your menu, one for every dish that has a 3D model, and one per table when you use table ordering. Download them from the dashboard as a plain PNG or as a light or dark sticker, and print them on table tents, menus, or posters; when a guest scans, they land on your branded menu. On Pro and Ultra you can style them in your own colors and styles.

Yes, on every plan: two languages on Starter, five on Pro and ten on Ultra, counting English, which your menu is written in. Lock a language and every item name, description and section is translated into it. Locking uses one of your plan's language slots and cannot be undone, and you choose which locked languages appear on your public menu. Guests pick their language on the menu and their phone remembers it, and the AI Concierge replies in the language they chose.

It is an assistant that sits on your public menu and answers guest questions from the dishes you have published: what is vegetarian, what pairs with a dish, what is in a sauce, what is lighter. It answers with real dishes at your prices and your photos, and guests can open any of them in AR straight from the reply. It is included on every plan.

See what it can answer

150 a month on Starter, 750 on Pro and 2,500 on Ultra, per restaurant. A smaller allowance applies until your email is verified, a card is on file and your trial has turned into a paid plan. If you need more you can add capacity packs from Plan & Billing without changing plan, or opt in to being billed for usage past the allowance instead of the chat pausing.

It answers from your published menu and the house notes you write, and when a question falls outside that it says so rather than guessing. It also cannot act on its own: on Ultra, during a table session, it can propose a cart, a server call or the bill, but nothing happens until the guest taps to confirm.

Only from the allergens you have declared on each dish. It does not infer an allergen from a dish name or description, and it will not clear a dish where you have left the allergens blank. Before you can turn the assistant on you confirm that your allergen data is accurate and maintained, and it tells guests to confirm with staff when an allergy is severe.

Its name, its tone (warm, professional or playful), its welcome message, the house notes it may quote such as parking, kids policy or the story behind the room, how strongly it suggests pairings, the starter questions guests see, and whether it is open to everyone on your menu or, on Ultra, only to guests holding a live table session. You can test it from your dashboard before switching it on; test chats count toward your monthly messages.

Your dashboard shows how many conversations and messages there were, the latest questions guests asked, how many dishes the chat put in front of them, how many of those guests opened and viewed in AR, and which languages were used. Each night it also groups the questions no dish on your menu could answer into themes, so you can see what guests keep asking for that you do not serve yet.

Yes, on every plan. Nutrition Autopilot drafts calories and macros from the details you already keep on each dish, and nothing reaches your menu until you approve it, with your own edits if you like; approved numbers show as estimates. Starter includes 30 drafts a month, Pro 150 and Ultra 500, per restaurant.

On the Ultra plan, yes. Guests order from QR table sessions or place pickup orders ahead, pay online by card, and tickets land in your kitchen instantly, with order analytics and dedicated server seats included.

Card payments are processed securely by Stripe: Visa, Mastercard, American Express, and other major cards, plus device wallets like Apple Pay and Google Pay where available. You can also let guests choose to pay with cash or card at the table instead of online.

No. You decide per restaurant whether to accept online card payments, cash, and card at the table, in any combination. Online payment needs a connected Stripe account; cash and pay-at-table work without one.

Orders appear in real time on your live orders board, each marked with its table or pickup name, so kitchen and floor staff see new tickets the moment they're placed and move them along as they cook. Waiter calls and bill requests land on the same screen.

Connect a Stripe Express account from Settings (or during onboarding). When a guest pays, the funds go to your own Stripe account and Stripe pays out to your bank on its normal schedule. TruePlate never holds your money: it flows directly to you, minus fees.

Stripe Express is the payout account that lets your restaurant accept card payments and receive money. You set it up through a short Stripe-hosted onboarding (business details and a bank account). It's required for online payments; without it you can still take cash or card at the table.

Choose the country where your business is registered and banks; you pick it in the Stripe connection step. Important: a Stripe account's country is fixed when the account is created and cannot be changed afterward. If you picked the wrong one, contact support: we can switch on disconnecting for your restaurant, so you can disconnect and connect a fresh account in the correct country.

Online ordering is part of Ultra, and TruePlate takes a small platform fee on each order paid online, on top of Stripe's standard card-processing fee. Cash and card-at-the-table orders carry no platform fee. Both fees are deducted automatically: each order in your dashboard shows the Stripe fee and the TruePlate fee, and your Stripe dashboard lists them separately on every payment.

Open your Stripe Express dashboard from the Open Stripe dashboard button in Settings: there you can view payouts, update your bank account, and download tax documents. Your TruePlate subscription invoices are managed separately, under Plan & Billing.

Geofencing confirms a guest is physically at your restaurant before they commit to paying in person. When a table order will be paid with cash or card at the table, the guest's phone confirms its location at checkout against the radius you set around your venue. Orders paid online up front skip the check. This stops people sending unpaid orders to your kitchen from off-site and keeps table orders genuine. The check is on by default, and you can switch it off in your ordering settings.

During onboarding (and anytime in Settings) you place your restaurant on a map and set a geofence radius in metres, anywhere from 30 to 1,000 m, starting at 150 m. Pick a radius that covers your dining area plus a little margin for GPS drift, typically 50 to 150 m depending on your building.

They can pay online instead, which skips the check, or move closer to the venue and retry; if their phone blocked location access, allowing it lets the check run. Your staff can also take the order directly. Pickup orders are not geofenced: guests can place those from anywhere. If guests at your tables are frequently blocked, widen your geofence radius slightly in Settings.

No. Browsing the menu and opening a table session never ask for it. We check a guest's location once, at checkout for an order paid in person, only to confirm they're on-site, and it isn't stored for tracking or marketing. See our Privacy Policy for details.

Read the Privacy Policy

Starter, Pro, and Ultra, billed monthly or yearly in euro via Stripe after your 14-day trial. Yearly billing includes two months free. You can upgrade, downgrade, or cancel at any time.

See plans and pricing

Yes. From Plan & Billing in your dashboard you can open Stripe's secure billing portal to update your payment method and billing details and download invoices. Cancelling is on the same page: Cancel subscription stops the renewal, and you keep access until the end of the current period.

Every plan includes one restaurant. Add as many more as you need under the same account at 40% off your plan price, each with its own menu, QR codes, analytics and AI allowances, plus its own manager seats on Pro and Ultra.

Yes. The Partner API add-on, €49 a month on any plan, puts the same 3D dishes, AR and AI Concierge on the website you already run with a short embed snippet, and adds a REST API and webhooks for custom integrations. Dishes you capture in the app appear there automatically.

Read the developer docs

You keep ownership of the original photos and menu information you provide. By generating 3D models through TruePlate you grant us a worldwide, royalty-free, perpetual, non-exclusive licence to use, modify and display them, including to improve our service and in our marketing, and that licence continues after your account closes. The Terms of Service have the full wording.

Read the Terms of Service

Your data is stored on Amazon Web Services in the European Union, encrypted in transit (HTTPS/TLS) and at rest. Card details are handled by Stripe and never touch our servers, and access to your account data is controlled and audited.

You can do it yourself at any time: in your dashboard, open Account and choose Delete account, then confirm by typing your email; in the iPhone app it sits under Settings, then Account. Deletion is immediate and permanent: your restaurants and menus are removed, your menu pages go offline and your subscription is cancelled. For any other personal data request, email privacy@trueplate.ai. As our Terms explain, the licence to generated 3D models continues after deletion, and some data may be kept where the law requires.