Terms of Service

By creating an account or using TruePlate, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use the Service.

TruePlate is a business-to-business (B2B) service designed for restaurants and food service businesses. By using the Service, you represent that you have the authority to bind your business to these terms.

You can create a TruePlate account yourself at trueplate.ai — no invitation is required. To get started:

• Sign up with your email address and a password
• Confirm the verification link we email you to activate your account
• Complete the onboarding wizard to set up your restaurant profile, branding, and (on the Ultra plan) ordering and payments

You must provide accurate information, be at least 18 years old, and have the authority to act for the business you register. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You may use TruePlate to:

• Capture and create 3D models of your restaurant's menu items
• Manage menu item information, descriptions, and pricing
• Generate and share QR codes linking to AR menu experiences
• Accept QR table orders and pickup orders and, where you enable it, online card payments (Ultra plan)
• Access analytics about menu item views, orders, and engagement

You agree not to:

• Use the Service for any illegal purpose or in violation of any laws
• Upload content that infringes on third-party intellectual property rights
• Attempt to reverse engineer, decompile, or hack the Service
• Share your account credentials with unauthorized parties
• Use the Service to capture content you do not have rights to

Your Content

You retain ownership of the original photos and menu information you provide. However, by using TruePlate to generate 3D models and other content, you grant us the following rights:

License to TruePlate

You grant TruePlate a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to:

• Use, reproduce, modify, and display 3D models generated through the Service
• Create derivative works from generated content
• Use content for improving our services and training machine learning models
• Feature your content in marketing and promotional materials
• Sublicense these rights to third parties

This license survives termination of your account. You are not entitled to compensation for TruePlate's use of content generated through the Service.

Our Content

TruePlate and its licensors own all rights to the Service, including software, design, trademarks, and documentation. You may not copy, modify, or distribute our content without written permission.

When you publish a menu item, TruePlate generates a public web page displaying:

• The menu item name, description, and price
• The 3D model with AR viewing capability
• Your restaurant name, logo, and branding

This public page is accessible to anyone with the link or QR code. You are responsible for ensuring published content is accurate and appropriate.

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may:

• Perform maintenance that temporarily affects availability
• Update or modify features with or without notice
• Suspend or terminate the Service at our discretion

We are not liable for any loss or damage resulting from Service interruptions.

Subscription Plans

TruePlate is offered on published subscription plans (Starter, Pro, and Ultra). Each plan starts with a 14-day free trial; unless you cancel before it ends, your chosen plan is billed automatically — monthly or yearly — through our payment processor, Stripe. Fees are stated in euro and are non-refundable except where required by law. You can upgrade, downgrade, add locations, or cancel at any time from your billing settings; changes take effect as described at the time you make them.

Order Payments and Stripe Connect (Ultra)

If you enable online payments, you must connect a Stripe Express account. Your diners' card payments are processed by Stripe and settled to your connected account, which Stripe pays out to your bank. By connecting an account you also agree to the Stripe Connected Account Agreement. You are the merchant of record for your diners' orders and are responsible for fulfilment, refunds, applicable taxes, and chargebacks on those orders.

Platform Fees

For online orders, TruePlate charges a per-transaction platform fee (which varies by plan) in addition to Stripe's payment-processing fees. Both are deducted automatically at the time of each transaction and itemized in your Stripe dashboard. For billing questions, contact support@trueplate.ai.

Either party may terminate this agreement at any time. Upon termination:

• Your access to the Service will be revoked
• Published menu pages may be taken offline
• Our license to generated content survives termination
• We may retain data as required by law or for legitimate business purposes

To request account deletion, contact us at support@trueplate.ai.

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be error-free, secure, or available at all times.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUEPLATE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

Our total liability for any claim arising from the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

You agree to indemnify and hold harmless TruePlate, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you submit or publish through the Service

These Terms are governed by the laws of the European Union and the Republic of Ireland. Any disputes shall be resolved in the courts of Dublin, Ireland.

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use after changes constitutes acceptance of the updated Terms.

If you have questions about these Terms of Service, please contact us:

• Email: support@trueplate.ai
• Support: trueplate.ai/help